Tuesday, July 26, 2011


I must admit the Technician from Comcast showed up on time and was very professional.   When he arrived I told him that I was able to connect the Wi-Fi myself and that problem had been solved..by me.    He said he was very glad because he had trouble with the Wi-Fi and he always had to call tech support when he had jobs with wireless.    WHAT?????  I thought myself. 

The phone problem was easily solved.  He had a handy dandy hand help phone device  that he connected to the back of the Xfinity modem.   “You don’t have a dial tone.”     “I know that, that’s why I called for help” said I. 

Then he just called tech support on his special phone and they ran an analysis and decided that it was something in the bowels of Comcast place of operation that they fixed manually at wherever it was located.  I could hear others working in the background.   After about ten minutes the problem was fixed.   I was going to ask about how the Wi-Fi showed up a day later and decided he was more clueless than I was.   It was decided to forgo that discussion and chalk it up to magic.

I guess I should set up my voice mail, that should be (?????) pretty straight forward,  LOL.


  1. I am glad your phone is fixed. I hope wireless internet is also smooth sailing. If not, feel free to contact us. We are here to help.

    Mark Casem
    Comcast Corp.
    National Customer Operations

  2. Glad your phone and what ever it is fixed. I know nothing about Wi-Fi