The worst invention in the history of mankind is voice mail. Not leaving a message if someone is busy, but the damned “If you want #####, press 1, or if you want $$$$$$ press three.”
The source of my ire is the fact that I did not get new ID cards for my medication with my health insurance cars. First I call the benefits center, she tells me that I am to use the same one as last year. I think it was a cost saving measure on their part. I am not anal retentive and do not save these things when the past 40 years I have been getting new ones each January.
Last year I gave the numbers to the pharmacy and I have not seen it since…..”I do not have the card” I said. “Well, you numbers are on it’ said she.
“You are not listening, I do not have the card.” “Can you give me the phone number for the Express Scripts?” asked I.
The number is on the card……”I DO NOT HAVE THE CARD, I NEED A NEW CARD, I DO NOT HAVE THE NUMBER.
“Here the number x xxx xxx xxxx.” Why must things be so difficult? This person works in the benefits center….Second point here. “Why did I get three dental ID cards with only two people on the plan?” asked I. “I do not know, throw one away” said she.
Me…”This vision plan is next to useless” said I. “You have to check the plan to see who will honor it and see what Doctors are on it” said she.
“I have already had the exam and have chosen and ordered the glasses.” said I. “You should check this before you do that” said she. “IF THEY HAD SENT ME A BROCHURE FOR VISION TOO I WOULD NOT HAVE TO GO THRU THIS AGGRIVATION.” said I…..
“Just give me their number so I can check myself” said I.
I think you have to be stupid to work in HR.
After playing punch this for that I got REALLY angry and hit “O” and got to talk to a real person, who told me they can send out forms, lists and a reimbursement form to get a portion back.
I am damn lucky they didn’t tell me “0” was not a valid option.
GRRRRRRRRRRRRRRR
I feel your pain; I totally understand; I hate those calls when you cannot talk to a real live person; I have tried 0 at times too with no avail; the funniest one is calling to report an internet problem and as you wait forever they say "you can access us on the web".......no I can't if my Internet is down
ReplyDeletehoping the rest of your day goes well
betty
I hate those calls. By the time you are hanging up you are ready to wring some ones neck. Even Spounky leaves.lol Lucy
ReplyDeleteMy husband hates calling those things on the phone. He starts to get impatient about halfway after entering the first 3 or 4 numbers... I play a game to see how fast I can get to an operator (live person). Sometimes you can, sometimes you can't.... lol Veronica
ReplyDeleteThe voicemail doesn't really bother me. The lack of personal interaction does! I would have started losing my mind almost immediately with that idiot...and probably would have changed my voicemail to state explicitly that Fired Employee has moved on! However, idiots are idiots no matter how much you try to educate them!
ReplyDeleteThe only thing worse than those "If you want...dial one" messages is the moron who always seems to answer the phone after the you've been dialing "One" for ten minutes.
ReplyDeleteJimmy
It's Kafkaesque.
ReplyDeleteHow would you like to be the real person that people finally get to talk to after painstakingly pressing your way through 12 options..
me neither.
if you are a bipedal primate inhaling oxygen on the third planet from the Sun press 1 now
Hahaha ! sorry that I have to laugh, but I think administrations are all the same over the whole world !
ReplyDeleteIt's a conspiracy and they got you! I feel your grrrrr...
ReplyDeleteI agree with you. Sometimes it is sooooo painful just to get through to the right department or person. We are not allowed to use voice mail in our office unless we are closed ~ we still have a live secretary answering the phone & taking messages.
ReplyDelete